Refund Policy

At Shroom Eden, we strive to provide our customers with high-quality products and exceptional service. Your satisfaction is our top priority, and we want you to feel confident when shopping with us. This refund policy outlines our commitment to ensuring that your money is guaranteed and addressing any concerns related to damaged packages.

Money-Back Guarantee:

1. If you are not satisfied with your purchase from Shroom Eden, you may request a refund within 48 hours of receiving your order. To be eligible for a refund, the following conditions must be met:
   • The product must be unused, unopened, and in its original packaging.
   • You must provide proof of purchase, such as a receipt or order confirmation.
2. Once your return request is approved, we will issue a refund to the original payment method used for the purchase. Please allow 3–5 business days for the refund to reflect in your account.

Package Damage:

1. In the rare event that your package arrives damaged or tampered with during transit, please contact us immediately at [info@shroomeden.com]. We will work swiftly to resolve the issue and ensure your satisfaction.
2. To expedite the resolution process for damaged packages, please provide clear images of the damaged product and packaging, as well as any relevant details about the condition of the shipment upon arrival.
3. Depending on the extent of the damage or the availability of the product, we may offer a replacement, exchange, or partial/full refund for the affected items.

Customer Support:

1. Our dedicated customer support team is available to assist you with any questions, concerns, or refund requests. You can reach out to us via email at info@shroomeden.com or through our website contact form.
2. We are committed to addressing your inquiries promptly and providing support to ensure a positive shopping experience with Shroom Eden.

Please note that this refund policy is subject to change and may be updated periodically to reflect our commitment to customer satisfaction. By shopping with Shroom Eden, you agree to abide by the terms and conditions outlined in this policy.

Thank you for choosing Shroom Eden for your mushroom needs. We value your trust and loyalty, and we are dedicated to providing a seamless and satisfying shopping experience for all our customers. If you have any questions or require assistance with refunds, please do not hesitate to contact us.